Shipping & Fulfillment
We fill orders worldwide. Shipping price is based on location and decided third party by our couriers. Orders usually arrive within 5-10 business days from the moment you purchase. Expect delays for production and fulfillment. We use third party couriers such as FedEx, USPS, UPS, and DHL to ship all items domestic and international. If your package is lost or damaged, please contact us and we will handle it case by case.
Disclaimer: Due to COVID-19, our fulfillment centers may be experiencing delays. Please be patient until we fulfill your orders. Feel free to reach out with any questions. Thank you.
Returns & Refunds
Returns are only accepted if you have received a defective product or if the product is unopened. We take full responsibility for the production of your item(s). Most unopened items sold by HERPETOLOGIE in new condition and returned within 10 days of receiving it will receive a refund or exchange. Items that are opened or damaged will be denied a refund or exchange. Refunds will be processed to your original method of payment. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.
Most items may be exchanged. Items such as canvases or framed prints may only be exchanged if you received the incorrect size or if the product is defective. Clothing may only be exchanged if you have received the incorrect size or color. We will not accept any exchanges for another item than the one that you had ordered. Regardless if it is of equal value. Exchanges are only accepted within 10 days of your original order. Exchanges may be shipped back to us after you receive a shipping label. We may opt to refund your money in full instead of accepting an exchange.
Our Green Approach
In an effort to reduce our carbon footprint, every product is made-to-order. That means we have nothing sitting around and less waste. Everything you order is made especially for YOU. Most items are made with 100% cotton. Our clothing is printed Direct-To-Garment using non-toxic dyes.
Note: Terms & Conditions are subject to change.